3,391,285 SPORTS PHOTOGRAPHS SERVED IN 46 STATES!    



FREQUENTLY ASKED QUESTIONS   |   FINDING YOUR PHOTOS   |   ASPN.COM PHOTO ALBUMS
ASPN.COM SHOPPING CART   |   PAYMENT INFORMATION   |   CONTACTING ASPN.COM



Locating Your Photos Has Never Been Easier!

Choose Your Favorite Images:
To locate and view your images at ASPN.com, simply choose your sport from those listed at the left. On the ensuing page, then choose the state in which your pictures were taken. Finally, choose the corresponding photo event to view thumbnails of your images. Clicking on any thumbnail will allow you to view a larger version of the image as well as give you the opportunity to add the image to your ASPN.com Photo Album (see below). It's that easy!



Your ASPN.com Photo Album:

Create Your Own On-Line Photo Album:
At ASPN.com, you can collect your favorite ASPN.com photos by placing them into your own on-line photo album. After you've registered with ASPN, simply select the photos you wish to have placed in your album, and you'll never have to locate them again in our photo event listings. ASPN photo albums can also be shared with friends and family. If you choose, you can even purchase photos from your album. Creating a photo album is quick, easy and FREE. Simply register with ASPN.com here and your album will be ready in no time.

First, to place an image into your photo album, enlarge an image from its thumbnail and click add to my album. If you have already logged in to your ASPN account, the photo will be inserted into your photo album. If not, you will be prompted to login first, then the photo will be added.

Second, you can also share your on-line photo album with friends and family. Simply login to your photo album and choose the share my photo album option. You will then be prompted for information required (such as recipient e-mail address) to share your album with others. Once the request has been made, an e-mail containing a link to your photo album will be sent to those with whom you wish to share you album.

Lastly, not only can you catalog your favorite images in your photo album, but you can also purchase any of those photos directly from your photo album. This is perfect for any additional orders you may wish to place.



Purchasing ASPN.com Products:

Purchasing products from ASPN.com is fast and easy! By using ASPN.com's shopping cart, you can place numerous photo products into you cart and conveniently check out when you're happy with the cart order you've constructed. Please note that ASPN's cart system relies on cookies and requires them to be enabled for the cart to function properly. If you're not familiar with browser cookies, please refer to our Frequently Asked Questions (FAQ's) Section below.

Here at ASPN.com, we have given careful thought to the ordering process. Since each of our products are completely customizable, the process of building your ASPN.com order is slightly more thorough than other popular e-tailers (Amazon.com, BarnesAndNoble.com, CDNow.com, etc.) you may have dealt with in the past. Rest assured that we have designed our shopping cart and checkout processes with ASPN.com customers in mind. However, if you have any suggestions you would like to offer with regard to ASPN.com's ordering process, please feel free to
click here and tell us how you think we can improve.

ASPN.com Shopping Cart:
You can place items into your shopping cart from either a photo event page or through your on-line photo album.

To place items into your cart from a photo event page, simply select the checkbox next to the the photos you wish to purchase and click the purchase selected photos button at the bottom of the page. You will then be guided through the process of constructing your order.

Similarly, you can place items into your cart from your photo album. Once you've collected photos into you photo album, simply select the checkboxes next to the photos you wish to purchase, and click purchase selected photos. You will then be guided through the process of constructing your order.

Again, please note that ASPN's cart system relies on cookies and requires them to be enabled for the cart to function properly. If you're not familiar with browser cookies or JavaScript, please refer to the Frequently Asked Questions (FAQ's) below.



Payment Information:

At ASPN.com, during the check out process, you may choose to pay by check or credit card. The choice is up to you.


If you choose to pay by credit card, please provide the card's account number and expiration date before submitting your payment information. All transactions at ASPN.com are encrypted for your on-line security and are handled by our secure servers. Please note that it is not uncommon for the credit card transaction process to appear slow. Be sure NOT to click submit more than once or your account may be charged multiple times. If you feel you may have been charged twice, please contact our Customer Service Department by
clicking here.

If you choose to pay by check, you will be transferred to a confirmation screen that contains your order number and an order summary/check voucher. There will also be instructions pertaining to how to mail your check to us. Please include your order number on your check and make note of the remittance address.

We accept checks under these conditions: "When you pay by check, you expressly authorize this merchant, if your check is dishonored or returned for any reason, to electronically debit your account for the amount of the check plus a processing fee of $25 (or legal limit). The use of a check for payment is your acknowledgment and acceptance of this policy and its terms." -Check Collect



Contacting ASPN:

Thank you for visiting ASPN.com! We appreciate your business and strive to make your on-line experience a pleasant one. If you have a question or concern, or require assistance using ASPN.com, we urge you to please contact our Customer Service department. One of our customer service representatives will contact you within two to three business days of your correspondence. You may contact our Customer Service Department by
clicking here.



Frequently Asked Questions:

1. Fax or Mail Your Order To ASPN
Click on the above link "Fax or Mail Order Form" and open or download the PDF (Adobe Portable Document File). Print the above form which will allow you to place an order via Fax or Mail. FAX Number (407) 475-5505



2. How do I order ASPN's NEW Photo T-Shirts?
Click on the above link "Photo T-Shirt Order Form" and open & print or download the PDF file. Our NEW Photo T-Shirts are only available via this Fax or Mail order form. FAX Number (407) 475-5505


3. Is ASPN.com a secure web site?
Yes. All orders on ASPN.com are handled on a secure server. Your order and credit card information are all encrypted to ensure your security.


4. What methods of payment does ASPN.com accept?
ASPN.com accepts the following credit cards: Visa, MasterCard, American Express and Discover. A payment can be made by check or money order, but it must be received before your order can be shipped. When paying by check or money order, make checks payable to ASPN.com. Please include the order number on the check and forward payment to:

ASPN.com
ATTN: Accounting Dept.
2600 Lake Lucien Dr., Suite 410
Maitland, FL 32751



5. Which browsers are recommended for optimizing my visit to ASPN.com?
ASPN.com recommends Microsoft's Internet Explorer version 5.0 (or newer) and Netscape's Navigator version 6.2 (or newer) for an optimized visit to ASPN.com. Our site is also viewable with MS Internet Explorer 4.0 and Netscape Navigator 4.X, however rendering time is significantly longer with these older browsers.


6. Why must "cookies" and "JavaScript" be enabled in my browser?
The use of cookies and JavaScript are employed on ASPN.com in order to promote an intuitive, user-friendly and logical interaction between our customers and our web site. Cookies and JavaScript must be enabled in your browser's settings to ensure error-free photo viewing, cart-building, ordering and overall site navigation.

These settings can be accessed in:
Internet Explorer 5.5 and earlier via: Tools --> Internet Options --> Security.
Internet Explorer 6.0 JavaScript via: Tools --> Internet Options --> Security.
Internet Explorer 6.0 Cookies via: Tools --> Internet Options --> Privacy --> Advanced.
Netscape Navigator can be accessed via: Edit --> Preferences --> Advanced.

Simply enable both Cookies (session and permanent) and Active Scripting in your particular browser for use with ASPN.com.



7. Do I need a photo album to be able to place an order?
No, ASPN.com does not require that you create a photo album to be able to place an order. However, creating a photo album prior to placing an order helps to organize the photos you plan to order especially if they are from several different sporting events.


8. How can I eliminate the "Security Info" window that keeps popping up when using my Photo Album at ASPN.com?
In INTERNET EXPLORER, simply go to TOOLS --> INTERNET OPTIONS. On the SECURITY tab, click CUSTOM LEVEL and scroll down to the MISCELLANEOUS section. Under DISPLAY MIXED CONTENT, choose ENABLE. Click OK, then YES on the ensuing dialogue box, and click a final OK.


9. Why do ASPN.com photo albums expire?
In order to properly manage our on-line resources, ASPN.com photo albums will expire 30 days after they are created. However, those customers that make a purchase at ASPN.com will have access to their albums indefinitely. Other photo albums will be scheduled to expire.


10. How can I link my web site to ASPN.com?
If you maintain a web site and would like to create a link to ASPN.com from one of your pages, it's fairly easy.

To create a text-only link on your web page, copy and paste the following HTML into your web page:
<a href="http://www.aspn.com" target="new">Visit ASPN.COM!</a>

To create a graphical link to ASPN.com, copy and paste the following HTML into your web page:
<a href="http://www.aspn.com" target="new">
<img src="http://www.aspn.com/images/siteimages/banners/banner_ASPN_LinkLogo.gif" border=0>
</a>



11. I'm an AOL user, why am I having problems viewing images and/or adding images to my photo album?
ASPN.com utilizes multiple windows for the viewing and adding of images to customer photo albums. However, AOL's internet navigation software also uses multiple windows and conflicts with normal, multiple browser window management and sometimes creates problems when viewing images or adding images to an ASPN photo album.

To successfully view images and/or add them to your ASPN.com photo album, we suggest the following. Once connected via AOL, simply open a separate browser window (Internet Explorer or other) and navigate to www.aspn.com. Accessing ASPN.com with a stand-alone browser that is separate from AOL's bundled software will clear up most, if not all, the problems experienced by AOL customers.



12. I'm an AOL user, why do images / photos on ASPN.com sometimes appear blurry and/or out-of-focus?
AOL's browser utilizes a default image compression tool that will blur or soften some images. To disable this compression and render sharper images:
  • From the main menu choose SETTINGS --> PREFERENCES
  • Select INTERNET PROPERTIES WWW
  • Under the WEB GRAPHICS TAB, choose NEVER COMPRESS GRAPHICS and click OK





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